Privacy Policy (Old Pipe)

Last updated: 20260302

Old Pipe respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or purchase our products.

1) Information We Collect

We may collect:

•Contact details: name, email, phone, address.

•Order & payment details: items purchased, shipping details, transaction records. (Payment is processed by third-party payment providers; we do not store full card details.)

•Customer support content: messages, photos/videos you provide (e.g., installation questions, warranty claims).

•Device & usage data: IP address, browser type, pages viewed, approximate location, and identifiers via cookies/analytics.

2) How We Use Your Information

We use your information to:

•Process orders, shipping, returns, and warranty services.

•Provide customer support and product updates (e.g., installation guidance).

•Improve website performance, security, and user experience.

•Send marketing messages only when allowed by law or with your consent, and you can opt out anytime.

•Comply with legal obligations and prevent fraud/abuse.

3) Cookies & Analytics

We use cookies and similar technologies to operate the site and understand usage (e.g., analytics, conversion tracking). You can control cookies through your browser settings; some features may not work properly if cookies are disabled.

4) How We Share Your Information

We may share information with trusted third parties only when necessary, such as:

•Payment processors

•Shipping & logistics providers

•IT/website hosting, analytics, marketing tools

•Professional advisors (legal/accounting) and authorities where required by law

We do not sell your personal information.

5) International Transfers

Your information may be processed in countries/regions different from where you live (e.g., where our service providers operate). We take reasonable steps to protect your data during such transfers.

6) Data Retention

We keep personal information only as long as needed for the purposes above, including order history, warranty, and legal/accounting requirements.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

8) Your Rights & Choices

Depending on your location and applicable laws, you may request to:

•Access, correct, or delete your personal information

•Withdraw consent for marketing communications

•Request a copy of your data

To make a request, contact us at the email below.

9) Children

Our website and products are not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect children’s personal information.

10) Third-Party Links

Our site may link to third-party websites/services. Their privacy practices are governed by their own policies.

11) Updates

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact

For privacy questions or requests: marketing@oldpipesurf.com

Company/Brand: Old Pipe

Location: Taiwan